Privacy policy

The privacy of our website visitors is very important to us, and we are committed to protecting it. This policy details what we do with your personal information. Our DPO is Vély Vélo, who can be contacted by e-mail at


The Publisher: Vely Velo, whose SIREN number is 833273469, and whose registered office is located at 77 Av. Aristide Briand, 94110 Arcueil. The Site: All sites, web pages and online services offered by the Publisher. The User: The person using the Site and services.

Type of data collected

In the course of using the Sites, the Publisher may collect the following categories of data concerning its Users:
  • Civil status, identity and identification data...
  • Personal data (lifestyle, family situation, etc., excluding sensitive or dangerous data)
  • Professional data (CV, education, professional training, awards, etc.)
  • Economic and financial information (income, financial situation, tax situation, etc.)
  • Connection data (IP addresses, event logs, browser used, etc.)
  • Location data (movements, GPS, GSM data, etc.)


Personal information provided to us through our Site will be used for the purposes described in this policy or in the relevant pages of the Site. We may use your personal information to:
  • Administering our website and company;
  • Personalize our website for you;
  • To enable you to use the services offered on our website;
  • To deliver and provide you with products or services purchased on our site;
  • Send you statements, invoices and payment reminders, and collect your payments;
  • To send you non-marketing communications;
  • Send you e-mail notifications that you have expressly requested;
  • Send you our newsletter by e-mail, if you have requested it (you can inform us at any time if you no longer wish to receive our newsletter);
  • To send you marketing communications relating to our company or to carefully selected third-party companies that we believe may be of interest to you, in the form of a publication, or if you have expressly agreed, by e-mail or similar technology (you may inform us at any time that you no longer wish to receive marketing communications);
  • To provide statistical information about our users to third parties (without these third parties being able to identify individual users with this information);
  • Process requests and/or complaints made by or about you in relation to your website;
  • Maintain the security of our website and prevent fraud;
If you submit personal information to our website for the purpose of publication, we will publish it and may use the information in accordance with the permissions you grant us. Your privacy settings can be used to limit the publication of your information on our website and can be adjusted in your privacy settings on the website.

Disclosure of personal data to third parties

Communication to third parties for commercial solicitation for equivalent products and services

Without your explicit and specific consent, we will not provide your personal information to third parties for their marketing, nor for the marketing of other third parties.

Communication to third-party partners

We may make certain personal data available to strategic partners working with us to provide products and services or to help us market our products to customers.

Communication to third parties in aggregated and anonymized form

Your personal data may be used to enrich our databases. They may be transmitted to third parties after being anonymized and exclusively for statistical purposes.

Communication to the authorities on the basis of legal obligations

On the basis of legal obligations, your personal data may be disclosed in application of a law, regulation or by virtue of a decision by a competent regulatory or judicial authority. In general, we undertake to comply with all legal rules that may prevent, limit or regulate the dissemination of information or data, and in particular to comply with Law no. 78-17 of January 6, 1978 relating to information technology, files and civil liberties.

Aggregation of non-personal data

We may publish, disclose and use aggregated information (information about all of our Users or specific groups or categories of Users that we combine in such a way that an individual User can no longer be identified or referred to) and non-personal information for industry and market analysis, demographic profiling, promotional and advertising purposes and other business purposes.

Commitment to viral conditions

Should your personal data be communicated to a third party, the latter is required to apply the same confidentiality conditions as the Site.

Prior notification of the transfer of personal data to third parties in the event of a merger/absorption

In the event that we take part in a merger, acquisition or any other form of asset transfer, we undertake to guarantee the confidentiality of your personal data and to inform you before they are transferred or subjected to new confidentiality rules.

International data transfers

The information we collect may be stored, processed and transferred in any country in which we operate, to enable us to use the information in accordance with this policy. The information we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India. Personal information that you publish on our website or submit for publication may be available via the Internet worldwide. We cannot prevent the use, good or bad, of this information by third parties. You expressly agree to the transfer of personal information as described in this section.


We collect and process your geolocation data in order to provide you with our services. We may use personal data to determine your geographical position in real time. In accordance with your right of opposition under the French Data Protection Act no. 78-17 of January 6, 1978, you may, at any time, deactivate the geolocation functions.

Terminal data collection

Collection of profiling and technical data for service provision purposes Some of your device's technical data is automatically collected by the Site. This information includes in particular your IP address, Internet access provider, hardware configuration, software configuration, browser type and language... The collection of this data is necessary for the provision of services. Collection of technical data for advertising, sales and statistical purposes Your device's technical data is automatically collected and recorded by the Site for advertising, commercial and statistical purposes. This information helps us to personalize and continually improve your experience on our Site. We do not collect or store any personal data (surname, first name, address, etc.) that may be linked to technical data.

Personal data retention periods, anonymization and deletion

Data retention for the duration of the contractual relationship

Personal information that we process for any purpose is retained no longer than is necessary for that purpose or those purposes. In accordance with article 6-5° of French law no. 78-17 of January 6, 1978 on data processing, data files and individual liberties, personal data that is the subject of processing is not kept beyond the time required to fulfill the obligations defined when the contract was concluded or the predefined duration of the contractual relationship.

Retention of anonymized data beyond the contractual relationship

We keep personal data for the time strictly necessary to achieve the purposes described in these Privacy Policies. After this period, it will be anonymized and kept exclusively for statistical purposes, and will not be used in any way whatsoever.

Data portability

The Publisher undertakes to offer you the possibility of having all your personal data returned to you on request. In this way, the User is guaranteed greater control over his or her data, and retains the possibility of reusing it. This data must be supplied in an open and easily reusable format.

Deleting data on request

The User may delete his/her linked data at any time, by simple request to the Publisher by e-mail or via the "Contact" tab on the website. You can contact us by e-mail at the following address:

Data extraction & deletion :

Select a request type :


Informing the User in the event of a security breach

We undertake to implement all appropriate technical and organizational measures to guarantee a level of security appropriate to the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or of unauthorized access resulting in the risks identified above, we undertake to :
  • Notify you of the incident as soon as possible;
  • Examine the causes of the incident and inform you;
  • Take reasonable steps to mitigate any adverse effects and damages that may result from the incident.

Limitation of liability

Under no circumstances may the undertakings set out in the point above relating to notification in the event of a security breach be assimilated to any recognition of fault or responsibility for the occurrence of the incident in question. In addition, our Site contains hypertext links to third-party websites and information about them. We have no control over these sites, and are not responsible for their privacy policies or practices.


How cookies work

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be "persistent" or "session": a persistent cookie is stored by the browser and remains valid until its expiry date, unless deleted by the user before that date; a session cookie expires at the end of the user session, when the browser is closed. Cookies generally do not contain any personally identifiable information, but the personal information we store about you may be linked to information stored in and obtained through cookies.

Cookie retention period

Consenting to our use of cookies in accordance with this policy on your first visit to our website allows us to use cookies each time you visit our site. We only use session cookies and persistent cookies on our website. In accordance with CNIL recommendations, cookies are kept for a maximum of 13 months after they are first deposited in the User's terminal, as is the period of validity of the User's consent to the use of these cookies.

Purpose of cookies

Cookies may be used for statistical purposes, in particular to optimize services rendered to the User, based on the processing of information concerning access frequency, page personalization, operations carried out and information consulted. You are informed that the Publisher may place cookies on your terminal. The cookie records information relating to navigation on the service (the pages you have consulted, the date and time of consultation, etc.) which we can read during your subsequent visits. The User's right to refuse cookies, deactivation of which will result in a degraded service. You acknowledge that you have been informed that the Publisher may use cookies, and authorize it to do so. If you do not wish cookies to be used on your terminal, most browsers allow you to disable cookies via the settings options or via our consent tool available when you arrive on our site. However, please note that some services may no longer function correctly. Possible association of cookies with personal data to enable service operation The Publisher may collect browsing information through the use of cookies.

List of cookies used by our Site

The names of the cookies we use on our website and the purposes for which we use them are described below. You can view the complete list directly via our consent bar.
  • If enabled, Google Analytics (via Google Tag Manager) on our website to: recognize a computer when a user visits the website, track users as they navigate the website, enable the use of a shopping cart on the website, improve the use of a website, analyze website usage, administer the website, prevent fraud and improve website security, personalize the website for each user, send targeted advertisements that may be of interest to certain users.
  • If enabled, Google Ads, Facebook Ads, Linkedin Ads, Pinterest Ads, Tiktok Ads, Snapchat Ads, to send targeted ads to website visitors.
  • If enabled, Hotjar on our website to: track users as they navigate the website, enable the use of a shopping cart on the website, improve the use of a website, analyze website usage and administer the website.
  • If enabled, Messenger Customer Chat,, Hubspot, FreshDesk, ZenDesk, Intercom to communicate with our visitors.

Technical data retention

Technical data is kept for the time strictly necessary to achieve the above-mentioned purposes.

Modification of the privacy policy

We undertake to inform you in the event of substantial modification of the present Privacy Policy, and not to lower the level of confidentiality of your data substantially without informing you and obtaining your consent. We may update this policy from time to time by posting a new version on our website. We undertake to inform you in the event of substantial modification of the present Privacy Policy, and not to lower the level of confidentiality of your data substantially without informing you and obtaining your consent. You should check this page regularly to ensure that you are aware of any changes to this policy.

Applicable law and remedies

This Privacy Policy and your use of the Site shall be governed by and construed in accordance with the laws of France, and in particular with Law no. 78-17 of January 6, 1978 relating to data processing, data files and individual liberties. The choice of applicable law does not affect your rights as a consumer under the applicable law of your place of residence. If you are a consumer, you and we agree to submit to the non-exclusive jurisdiction of the French courts, which means that you may bring an action relating to this Privacy Policy in France or in the EU country in which you live. If you are a professional, any action against us must be brought before a court in France. In the event of a dispute, the parties will seek an amicable solution before taking any legal action. Should these attempts fail, all disputes concerning the validity, interpretation and/or execution of the Privacy Policy must be brought before the French courts, even in the event of multiple defendants or third-party claims.

Want to ride with VelyVelo?
Ask for a quote